Returns & Exchanges
At TANGY SHOP, we take pride in the quality of our gourmet food products and want you to be completely satisfied with every bite. If your order arrives damaged or fails to meet our freshness standards, our dedicated team is here to make it right.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
To help us resolve the matter quickly, please attach clear photos showing any product defects or shipping damage.
Receive Authorization
Once reviewed, we will issue a Return Merchandise Authorization (RMA) or confirm eligibility for a direct replacement or refund.
Resolution Processing
Approved refunds will be credited back to your original payment method within 5-7 business days, or a fresh replacement will be shipped immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing